1. General Payment Terms

All payment arrangements are based on commercial terms mutually agreed with each customer before the start of business. Since operating conditions differ across retail partners, payment schedules, credit periods, and related terms may vary. Customers are encouraged to refer to their specific agreement for complete details on their applicable payment obligations.

2. Accepted Payment Methods

We accept a range of standard payment methods, which may include:

• Bank transfer / online payment
• Cash payments
• Cheques
• Other approved methods agreed during account setup

Available payment methods may differ depending on the customer's trading terms and operational requirements.

3. Payment Due Dates

Payment due dates follow the terms established in each customer's agreement. These may include:

• Immediate / cash-on-delivery terms
• Fixed credit periods
• Scheduled monthly or weekly payments

Invoices will clearly state the applicable due date. Customers are responsible for ensuring payments are made on time according to their specific agreed terms.

4. Late Payments

If payments are not received by the agreed due date, late payment actions may apply based on the customer's commercial arrangement. These may include:

• Temporary suspension of deliveries
• Restrictions on ordering
• Administrative fees, penalties, or interest (if such charges were agreed upon)

Any measures taken will follow the terms already discussed and accepted by the customer.

5. Payment Adjustments / Credit Notes

Credit notes may be issued for approved adjustments such as:

• Pricing corrections
• Approved product returns
• Billing errors
• Agreed promotions or incentives

All adjustments must be supported by proper documentation and will be applied according to the customer's established commercial terms.

6. Deposits and Prepayments

In some cases, customers may be required to provide deposits or prepayments such as for equipment usage, special orders, or other business arrangements. The amount, purpose, and refund conditions for any deposits will be clearly outlined in the customer's agreement. Deposits are refundable once all agreed conditions are fulfilled.

7. Ownership of Goods

Ownership of goods remains with the distributor until full payment is received, unless otherwise agreed in writing. Once payment is settled, ownership transfers to the customer. This condition helps ensure mutual protection in case of overdue or unsettled accounts.

8. Changes to Payment Terms

Payment terms may be reviewed and updated based on changes in business volume, credit performance, or operational requirements. Any changes will be communicated in advance and applied only after mutual agreement with the customer.